Head of Service Delivery - Job description

Are you passionate about fighting climate change but feel your current job doesn’t have enough impact?

Do you want to become a critical pillar of a rising star project in the energy transition?

Do you want to be at the forefront of the digitalization wave in Energy?

If the answer is yes, then FlexiDAO is the right choice for your next career move.
FlexiDAO is one of the European leading energy & blockchain start-ups, working with global
industry leaders such as Iberdrola, Acciona or E.ON. The firm exists to transform the energy
sector into a carbon-free and democratic market. We achieve that mission by helping utilities
offer new energy services with white-label blockchain applications.
Our first use-case is local renewable energy tracking.


Role Description

As Head of Service Delivery, you will lead the planning, implementation, and deployment of
FlexiDAO’s software within utilities. Working hand in hand with the founders, you will be
responsible to coordinate the utility’s key departments (Energy Management and IT) with
FlexiDAO’s internal Product Development team before, during and after the software deployment.
This is therefore a client-facing position which requires an understanding of utilities’ internal processes,
energy data management and understanding of on-premise and cloud-based software solutions.

Key Responsibilities

● Provide technical support during the final stages of the sales cycle to support the business
   development team
● Manage software implementations from set-up (data collection, user interface customization,
   on-premise deployment etc.), through delivery (checking milestones achieved in work plan)
   and operations.
● Manage daily customer interactions and be in charge of coordinating support, maintenance
   and upgrades between the customer and the product team.
● Lead constant Customer Feedback loop iterations to improve current service.
● Lead team of Service Delivery during scale-up phase.


Job Requirements

Required skills
● +4 years experience in the Electricity industry as Project Manager or Product Owner,
    implementing software solutions within utilities
● In-depth understanding of electricity utilities’ internal core processes and IT infrastructure (e.g.
   SAP IS-U, energy data flows and management, technologies and architectures used to monitor
   and control electricity Grids and Markets, etc.)
● Experience interacting with product owners and acting as a bridge between technical teams and
   business requirements
● Technical undergraduate (preferred Energy Engineer).
● Excellent  written Eglisand oral communication skills, with the ability to explain your views in a
   concise or coherent way.
● Mission-driven mindset to have a big impact fight climate change through technological innovation.
● A proactive attitude, eagerness to learn and ability to own projects independently.
● Strong communication skills and team player with an open, creative mindset.


 Nice to Have

● Understanding of blockchain technology.
● Experience in entrepreneurship, intrapreneurship.
● Spanish, German and/or French written and oral communication skills, with the ability to explain
   your views in a concise or coherent way.


Our Offer

We don’t offer just a “job”. This is an empowerment for you to have a radical impact on fighting climate
change by transforming the Energy industry with blockchain technology - and what is more rewarding
than leaving a better planet to our next generation? This is also an opportunity to work within a
multicultural, entrepreneurial and fun team that trusts each member of its family as a founder. Be
involved in building from the early beginning the success story of one of the leading blockchain &
energy start-ups, as recognized by several organizations. A competitive compensation is guaranteed


Apply Now!

We just published this opportunity: apply to this demanded position as soon as possible by sending
your CV and Cover Letter telling us why you want to join FlexiDAO to info@flexidao.com.